tu99 Frequently Asked Questions

Creating a tu99 account takes under two minutes on any Android or iOS device. Visit tu99.vip, tap the registration button, and enter your mobile number, a secure password, and your date of birth confirming you are 21 or older. A one-time verification code will be sent to your mobile number to activate the account. Once verified, you can log in immediately and make your first deposit via bKash, Nagad, Rocket, or another supported method.

tu99 requires a valid Bangladesh National ID (NID) card or a valid passport for KYC verification. Upload a clear photo showing both the front and back of your NID, or the photo page of your passport. KYC must be completed before your first withdrawal and typically processes within 24 hours of submission. This step protects your account and ensures only you can access your funds.

To reset your tu99 password, tap the Forgot Password link on the login page and enter the mobile number or email address linked to your account. A password reset code will be sent to you instantly. If you no longer have access to your registered contact details, email [email protected] with your registered name and KYC information so the support team can verify your identity and assist you manually.

No — tu99 strictly permits one account per player. Opening multiple accounts using different mobile numbers, email addresses, or payment details is a breach of our Terms and Conditions and will result in all linked accounts being permanently closed and any balances forfeited. If you think a duplicate account exists in your name without your knowledge, contact [email protected] immediately so we can investigate.

To permanently close your tu99 account, email [email protected] from your registered email address with the subject line Account Closure Request and include your registered mobile number. Our team will process the closure within 30 days, returning any remaining balance to your registered payment method — bKash, Nagad, or your bank account — before the account is closed. If your reason for closing relates to gambling habits, our team can first explain the self-exclusion options available.

To deposit via bKash on tu99, log in to your account, go to the Deposit section, and select bKash as your payment method. You will see the tu99 bKash merchant number and a unique reference code. Open your bKash app, choose Send Money or Payment, enter the tu99 merchant number, the exact deposit amount, and the reference code in the reference field. Your tu99 balance is credited within minutes once the bKash transaction confirms.

bKash deposits on tu99 are credited almost instantly — usually within 1 to 5 minutes of a confirmed bKash transaction. If your deposit has not appeared after 15 minutes, check that you entered the correct reference code during the bKash payment. If the problem continues, email [email protected] with your bKash transaction ID and the support team will investigate and manually credit your account if the payment is confirmed on their end.

The minimum deposit on tu99 is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. tu99 does not impose a maximum deposit cap, though individual payment providers such as bKash may apply their own daily transaction limits. For larger deposits via bank transfer through Dutch-Bangla Bank, BRAC Bank, City Bank, or IBBL, please contact our support team for the current account details.

The minimum withdrawal on tu99 is ৳500. Withdrawals are sent to the same payment method used for your most recent deposit — if you deposited via Nagad, your withdrawal goes to your Nagad account. KYC verification must be completed before any withdrawal is processed. Standard withdrawals via bKash, Nagad, or Rocket are processed within 1 to 24 hours; bank transfer withdrawals may take up to 3 business days depending on your bank.

tu99 does not charge any platform fee on standard deposits or withdrawals. Your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges in line with their standard fee schedule, and these charges are outside tu99's control. We recommend checking your bKash or Nagad app for applicable fees before initiating a transaction so there are no surprises.

Yes — tu99 covers a wide range of cricket betting markets including the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC tournaments, and international series featuring the Bangladesh Tigers. Available markets typically include match winner, top batsman, top bowler, total runs over or under, first wicket method, and live in-play betting during active matches. Markets open ahead of each fixture and close at the start of play.

Yes — tu99 is a fully mobile-optimised platform that works on all modern Android and iOS devices without any app download. Simply open tu99.vip in your phone browser — Chrome or Samsung Internet on Android, Safari on iPhone — and the site loads as a fast, app-like experience. The platform is specifically optimised for Bangladeshi mobile networks, including lower-bandwidth connections, so performance remains smooth across different operators.

All slot games and RNG-based titles on tu99 use certified random number generators provided by licensed studios including Pragmatic Play, Spribe, and Ezugi, each of which publishes independently audited RTP (Return to Player) percentages for their game catalogues. Live casino tables powered by Evolution Gaming use real physical cards and roulette wheels operated by professional dealers streamed in real time — there is no software manipulation in live dealer gameplay.

tu99 offers a comprehensive game library tailored for Bangladeshi players. Categories include cricket betting and sports betting, live casino tables (baccarat, roulette, blackjack, teen patti, andar bahar, dragon tiger), slot games from Pragmatic Play and other top studios, crash games including Aviator, and number games. The catalogue is regularly updated with new releases. All games are accessible from any Android or iOS device after logging in to your tu99 account.

tu99 offers a welcome bonus to newly registered players in Bangladesh, which may include a matched deposit bonus, free spins, or a combination of both depending on current promotions. The full bonus terms — including the eligible deposit amount, wagering requirement, and minimum odds for sports bets — are displayed on the promotions page at the time you register. Always read the bonus conditions before claiming to confirm the terms suit your playing style.

A wagering requirement — also called a rollover — means you must place bets totalling a specified multiple of your bonus before those bonus funds become withdrawable as real cash. For example, a ৳1,000 bonus with a 10x wagering requirement means you need ৳10,000 in total qualifying bets before withdrawal. Slots typically contribute 100% toward the requirement while certain live casino games may contribute at a lower rate. The specific rollover for each tu99 bonus is stated clearly in its individual terms.

No — bonus funds on tu99 cannot be withdrawn until the full wagering requirement has been met. Your account will clearly show your real-money balance separately from your bonus balance at all times. Only your real-money balance is freely withdrawable. Once the rollover is completed, the bonus converts to real cash and you can request a withdrawal via bKash, Nagad, Rocket, or your preferred payment method without any restrictions.

Yes — tu99 regularly runs promotions for existing players in Bangladesh beyond the initial welcome offer. These may include reload bonuses, free spins on newly launched slot titles, cashback offers on sports betting losses, and seasonal promotions tied to events like the BPL season, Eid, Pohela Boishakh, or major T20 tournaments. Upcoming promotions are listed in the promotions section of your account after you log in. Opted-in players also receive promotional emails when new offers go live.

tu99 is a safe, SSL-encrypted platform built specifically for Bangladeshi players. All data transmitted between your device and tu99 is protected using 256-bit SSL encryption — the same standard used by major banks including Dutch-Bangla Bank and BRAC Bank. Player funds are held separately from operational funds at all times. Account access is secured by password authentication, and tu99 conducts regular security audits to protect all player accounts from unauthorised access.

The minimum age to register and play on tu99 is 21 years old. tu99 strictly enforces this requirement for all players in Bangladesh. You must confirm your date of birth at registration, and KYC verification using your Bangladesh NID or passport will confirm your age before any withdrawal is processed. Any account found to belong to a person under 21 will be permanently closed and all associated funds forfeited without exception.

To self-exclude or take a time-out from tu99, email [email protected] from your registered email address and specify the type of break you need: a short time-out (24 hours to 6 weeks), a fixed self-exclusion period (30 days, 60 days, 90 days, 6 months, or 1 year), or a permanent lifetime exclusion. All requests are processed within 24 hours. During the exclusion period your account will be suspended, all marketing emails will stop, and any remaining balance will be returned to your registered payment method.

To set a deposit limit on tu99, contact our support team at [email protected] and specify the limit amount and the period — daily, weekly, or monthly. For example, you might request a daily limit of ৳1,000 or a monthly cap of ৳10,000. Limits take effect within 24 hours of confirmation. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period to ensure the change is considered carefully. Deposit limits are a free responsible gaming tool available to all tu99 players at any time.