tu99 Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and tu99 ("the Platform", "we", "us", "our"). By registering an account, logging in, accessing any part of the tu99 platform, or placing a wager of any kind, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using tu99.

These Terms apply to all products and services offered through tu99, including but not limited to sports betting, live casino, video slots, crash games, and any promotional or bonus offers made available to registered players. tu99 reserves the right to update, modify, or replace these Terms at any time. The most current version of the Terms will always be accessible at tu99.vip/terms-conditions. Continued use of the platform following any modification constitutes your acceptance of the revised Terms.

2. Eligibility Requirements

To register and maintain an account with tu99, players must satisfy all of the following eligibility criteria at the time of registration and at all times while the account remains active. Failure to meet any of these criteria constitutes a material breach of these Terms and may result in immediate account suspension and the forfeiture of any account balance.

• ▸You must be at least 21 years of age. This is a hard minimum and is strictly enforced through KYC verification using a valid Bangladesh National ID card or passport.
• ▸You must be a human individual acting on your own behalf. Corporate entities, automated bots, scripts, or any non-human actors are strictly prohibited from registering or operating an account.
• ▸You must provide accurate, complete, and current personal information during registration and must keep that information up to date at all times. Providing false or misleading information is a breach of these Terms.
• ▸You must not already hold another active tu99 account. Only one account per player is permitted. Duplicate accounts will be closed without notice and any balance held across duplicate accounts may be forfeited.
• ▸You must not be registered as a self-excluded player or have been previously banned from tu99. Players who have invoked self-exclusion must not attempt to open a new account during the exclusion period.

3. Account Registration and Security

Each player may hold only one registered account with tu99. The registration process requires you to provide your full legal name, Bangladesh mobile number, date of birth, and a valid email address. Upon first withdrawal request, tu99 will require KYC identity documentation — typically a Bangladesh National ID card (NID) — before processing any funds out of the account. This is a standard anti-fraud procedure and applies to all players equally.

You are solely responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. tu99 will not be held liable for any loss or damage arising from your failure to maintain the security of your login credentials. If you suspect that your account has been accessed by an unauthorised party, you must notify tu99 support immediately via the contact details on this page.

• ▸Choose a strong, unique password that is not reused from any other service, including mobile banking applications such as bKash or Nagad.
• ▸Never share your password, one-time verification codes, or account details with any third party, including any person claiming to be a tu99 representative. tu99 staff will never ask for your password.
• ▸Log out of your account when using a shared or public device, such as a mobile repair shop terminal in Mirpur or a cybercafe in Motijheel.
• ▸Report any suspicious activity on your account to tu99 support immediately. Early reporting allows tu99 to place a temporary security hold on the account while the issue is investigated.

tu99 employs 256-bit SSL encryption across all connections to protect player data and payment information in transit. However, no online platform can guarantee absolute security, and players are advised to exercise the same caution they apply to their bKash and Nagad accounts when using tu99.

4. Deposits and Withdrawals

tu99 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit across all supported payment methods is ৳200. tu99 does not charge a deposit fee; any fees imposed by the payment provider are the responsibility of the player.

Withdrawals are processed for accounts that have completed KYC identity verification. tu99 reserves the right to request additional supporting documentation for any withdrawal if the security or fraud review system flags the transaction. Withdrawals to bKash and Nagad are typically processed within minutes once approved by the security review. Bank transfers to City Bank, BRAC Bank, Sonali Bank, Dutch-Bangla Bank, or Islami Bank may take additional time depending on Bangladesh Standard Time (BST, UTC+6) banking hours.

• ▸Players may only withdraw funds to a payment method in their own name. Withdrawals to third-party accounts are strictly prohibited and will trigger a fraud review.
• ▸tu99 reserves the right to request KYC documentation before processing any withdrawal, regardless of the amount. Players who cannot satisfactorily complete KYC may have withdrawal requests placed on hold.
• ▸tu99 is not responsible for delays caused by the player's bank or mobile wallet provider. Delays attributable solely to the payment partner are outside tu99's control.
• ▸Deposits made in error by the player (e.g., incorrect amount, wrong account) must be reported to tu99 support immediately. tu99 will make reasonable efforts to assist but cannot guarantee recovery of misdirected funds from third-party payment systems.

tu99 reserves the right to impose transaction limits on deposits and withdrawals at its discretion, including for fraud prevention purposes. Players will be notified of any applicable limits on their account dashboard.

5. Bonuses and Promotions

tu99 may from time to time offer welcome bonuses, reload bonuses, free spins, cashback offers, and other promotional incentives to registered players. All bonuses and promotions are subject to their own specific terms, which will be published alongside each offer at the time it is made available. In the event of any conflict between the general Terms and the specific terms of a promotion, the specific promotional terms shall prevail in relation to that promotion.

By claiming any bonus or promotional offer on tu99, you agree to abide by the applicable bonus terms, including any wagering requirements (rollover conditions) specified for that offer. Bonus funds may not be withdrawn until the stated rollover requirement has been met in full.

• ▸Bonuses are intended for personal, recreational use only. Systematic exploitation of bonuses, including through coordinated play across multiple accounts, is strictly prohibited.
• ▸tu99 reserves the right to void any bonus, cancel any promotion, and recover any associated winnings where there is evidence of bonus abuse or breach of the applicable promotional terms.
• ▸Promotions are available to eligible players only. tu99 may exclude specific players from specific promotions at its discretion, including players whose wagering history indicates a pattern inconsistent with recreational play.
• ▸Free spins awarded as part of a promotional offer may only be used on the specific game or game category stated in the offer terms. Free spins not used within the validity window specified in the offer terms will expire and cannot be reinstated.
• ▸tu99 is under no obligation to offer any bonus or promotion and may withdraw, alter, or suspend any offer at any time without prior notice, subject to honouring bonuses already claimed under the original terms at the time of claim.

6. Gameplay and Fair Play

All games available on tu99 use certified random number generator (RNG) technology to ensure fair and unpredictable outcomes. Live casino games are broadcast in real time from licensed studio environments operated by Evolution Gaming and Ezugi. tu99 does not manipulate game outcomes.

Players are expected to conduct themselves with integrity at all times. Any conduct that undermines the integrity of games, other players, or the platform itself constitutes a serious breach of these Terms. tu99 maintains a zero-tolerance policy toward cheating, collusion, and the use of any software tools designed to gain an unfair advantage.

• ▸Colluding with other players to manipulate the outcome of any game, particularly live table games such as Baccarat, Blackjack, or Dragon Tiger, is strictly prohibited and constitutes fraud.
• ▸Exploiting software errors, glitches, or technical faults to gain credits or winnings beyond normal game outcomes. Any winnings obtained through a verified technical fault will be voided and the player account may be suspended pending investigation.
• ▸Using VPN, proxy, or anonymising tools to circumvent geographic access controls or to misrepresent your location. tu99 is a platform targeting Bangladesh; players who misrepresent their location violate these Terms.
• ▸Any form of money laundering activity, including using tu99 as a pass-through mechanism to move funds, deposit and withdraw without material wagering activity, or structuring transactions to avoid reporting thresholds.

7. Responsible Gaming

tu99 is committed to promoting responsible gaming practices. Gaming is intended to be a form of entertainment, not a means of generating income or resolving financial difficulties. tu99 strictly enforces a minimum age of 21 years for all players and employs identity verification procedures to support this policy. Players who are not of legal age must not use tu99 under any circumstances.

tu99 makes available to all registered players a suite of responsible gaming tools, including deposit limits (daily, weekly, monthly), session time reminders, and self-exclusion. Players wishing to invoke self-exclusion may request account closure for a defined period — from 30 days to permanent exclusion. Self-exclusion requests must be submitted to tu99 support and will be acted on within 24 hours of receipt. Once self-exclusion is active, tu99 will not accept new deposits from the excluded account and will not send promotional communications to the player.

8. Intellectual Property

All content on the tu99 platform — including but not limited to the tu99 brand name and logo, website design and layout, software, graphics, text, images, and game interface elements — is the exclusive intellectual property of tu99 or its licensors and is protected by applicable intellectual property law. No part of the tu99 platform may be reproduced, distributed, modified, translated, reverse-engineered, or otherwise exploited without the prior written consent of tu99.

Game content made available through the tu99 platform (including slot titles, live casino streams, and sports data feeds) is the property of the respective third-party providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — and is subject to those providers' own intellectual property terms. tu99 operates under licence from these providers and does not claim ownership of their game content.

9. Limitation of Liability

To the fullest extent permitted by applicable law, tu99 shall not be liable to any player for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of the tu99 platform, including but not limited to loss of winnings, loss of data, service interruption, or any other commercial or financial loss.

tu99 provides the platform on an "as is" and "as available" basis. While tu99 makes reasonable efforts to ensure continuous availability and accurate game results, it does not warrant that the platform will be uninterrupted, error-free, or free from technical defects at all times. Scheduled and unscheduled maintenance may result in temporary unavailability.

• ▸tu99 shall not be liable for any loss arising from a player's failure to comply with these Terms, including the loss of bonus funds or winnings resulting from a breach of promotional terms.
• ▸tu99 shall not be liable for losses caused by internet connectivity issues, device failures, power outages, or other technical problems on the player's end that result in interrupted gameplay or missed betting opportunities.
• ▸Nothing in these Terms shall limit tu99's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

10. Account Suspension and Termination

tu99 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if tu99 reasonably believes that any of the following circumstances apply:

• ▸The player has breached any provision of these Terms, including age requirements, account security obligations, gameplay conduct rules, or payment and bonus conditions.
• ▸tu99 has reasonable grounds to suspect that the account is being used for money laundering, fraud, identity theft, or any other unlawful purpose.
• ▸The player has provided false or misleading information during registration or at any point during the KYC verification process.
• ▸tu99 is required to act by applicable law, regulation, or instruction from a competent authority, which necessitates the restriction or closure of the account.

Where an account is closed due to a breach by the player, tu99 reserves the right to withhold any remaining balance pending investigation. Where the breach involves fraud, bonus abuse, or money laundering, the entire balance may be forfeited. Where the account is closed for reasons unrelated to player misconduct, any verified real-money balance will be returned to the player via their registered payment method following completion of KYC verification.

11. Amendments to These Terms

tu99 reserves the right to amend these Terms at any time. When material changes are made, tu99 will use reasonable efforts to notify active players via the platform or by email to the address registered on the account. The updated Terms will be published at tu99.vip/terms-conditions and will take effect immediately upon publication unless a later effective date is specified.

It is your responsibility to review the Terms periodically to ensure you remain aware of any changes. Continued use of tu99 following the publication of revised Terms constitutes your acceptance of the changes. If you do not agree with any revised Terms, you must stop using tu99 and may request account closure by contacting support.

12. Contact Us

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions, please contact the tu99 support team. All queries will be acknowledged within 24 hours and resolved within a reasonable timeframe. Our support team operates 24/7 and is available to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions.