Responsible Gaming at tu99
Gaming should always be fun. tu99 gives every player in Bangladesh the tools to stay in control — deposit limits, session timers, self-exclusion, and 24/7 support when you need it most.
1. Our Commitment to Safe Gaming
At tu99, we believe that gaming should be a source of entertainment, not a source of financial stress or personal hardship. We are committed to fostering a safe, transparent, and enjoyable environment for every player on our platform — from Dhaka to Chittagong, Sylhet to Cox's Bazar, and across all of Bangladesh. Responsible gaming is not an afterthought at tu99; it is a core part of how we operate.
We recognise that for a small number of players, gambling can become a problem. When this happens, it is important that effective tools, clear information, and compassionate support are easily accessible. tu99 has designed a comprehensive set of responsible gaming features that any registered player can activate at any time through our support team.
- ✓We enforce a strict 21+ age requirement and verify player identity through KYC.
- ✓We provide free, self-administered tools including deposit limits, session timers, and self-exclusion.
- ✓We train our support staff to recognise and sensitively respond to signs of problem gambling.
- ✓We never market to players who have set a self-exclusion or have requested to be removed from promotions.
- ✓We display responsible gaming reminders prominently on our platform so that safe play habits are always visible.
2. Age Verification and the 21+ Requirement
tu99 enforces a strict minimum age of 21 years for all players. This is not simply a policy requirement — it reflects our genuine commitment to protecting young people in Bangladesh from the potential harms associated with gambling. No person under the age of 21 may register an account, make a deposit, or participate in any game or betting activity on tu99.
If you are a parent or guardian and you suspect that a minor in your household may be accessing tu99, please contact our support team immediately at [email protected]. We will act swiftly to close the account and ensure appropriate safeguards are put in place. We also recommend enabling built-in parental control features available on most Android and iOS devices used across Bangladesh.
3. Responsible Gaming Tools Available to All Players
tu99 provides a full suite of responsible gaming tools that any registered player can request at any time by contacting our support team at [email protected]. All tools are free of charge and take effect within 24 hours of your request being confirmed. There is no penalty for using these tools — they are here to help you enjoy gaming safely and sustainably.
4. How to Activate Your Responsible Gaming Tools
Activating any responsible gaming tool at tu99 is simple. All tools are managed through our support team, who are available 24/7 to help players across Bangladesh. Here is how to get started:
- Email our support team: Send a message to [email protected] from your registered email address. Include your registered mobile number for account verification.
- Specify the tool you need: Tell us which tool you want to activate — deposit limit, session reminder, time-out, or self-exclusion — and the parameters you prefer (e.g. "set a daily deposit limit of ৳2,000" or "self-exclude for 90 days").
- Confirmation within 24 hours: Our team will acknowledge your request within 24 hours and confirm when the tool has been activated on your account. For self-exclusion, the tool takes effect immediately upon confirmation — no further action is required from you.
- Ongoing support: If at any point you feel you need additional support or want to discuss your gaming habits with a member of our team, please reach out. Our support team is trained to handle these conversations with empathy and without judgement. We are here to help, not to pressure you to continue playing.
5. Recognising the Warning Signs of Problem Gambling
Problem gambling does not always look the same from person to person. It can develop gradually, and many players do not realise there is a problem until it has started affecting their finances , relationships, or daily life. The following warning signs may indicate that gambling has moved beyond entertainment and become a problem.
- ⚠You are spending more money on gambling than you originally intended, or more than you can comfortably afford.
- ⚠You are gambling with money that was set aside for essential expenses such as rent, food, bills, or your family's needs.
- ⚠You find it difficult to stop gambling once you have started, or you frequently play for much longer than you planned.
- ⚠You are chasing losses — gambling more in an attempt to recover money you have already lost.
- ⚠You feel restless, anxious, or irritable when you are not gambling, or when you try to reduce or stop.
- ⚠You are hiding your gambling activity from family members, friends, or colleagues, or lying about how much time or money you spend on gambling.
- ⚠Gambling is negatively affecting your work, studies, relationships, sleep, or mental health.
Recognising these signs early gives you the best chance to address the problem before it escalates. tu99's responsible gaming tools are available to all players at no cost, and our support team will handle your request with complete confidentiality. Please do not wait — reaching out early makes a real difference.
6. Tips for Keeping Gaming Safe and Fun
The vast majority of players on tu99 enjoy gaming as a form of entertainment without any negative consequences. These practical tips help you maintain a healthy relationship with gaming and ensure it stays a source of fun rather than stress.
- ✓Set a personal budget before you start playing and stick to it, regardless of whether you are winning or losing. Only gamble with money you can afford to lose.
- ✓Treat gaming as entertainment, the same way you would a movie, a restaurant meal, or a cricket match ticket. The money you spend is the cost of the entertainment, not an investment you expect to get back.
- ✓Take regular breaks during your gaming sessions. Stand up, walk around, and step away from your device for a few minutes every hour. Physical movement resets your mental state and helps you maintain perspective.
- ✓Never gamble when you are feeling emotional, stressed, anxious, or upset. Making betting decisions under emotional pressure leads to poor choices and increases the risk of chasing losses.
- ✓Balance your gaming with other leisure activities. Spending time with family, watching BPL cricket, exercising, or pursuing hobbies ensures gaming remains one enjoyable activity among many rather than the primary focus of your free time.
- ✓If you find yourself thinking about gambling frequently when you are not playing, or planning your next session obsessively, these are early signals worth paying attention to. Use tu99's time-out tool to give yourself space to reassess.
7. Self-Exclusion: A Detailed Guide
Self-exclusion is the most comprehensive responsible gaming tool available on tu99. It is designed for players who have decided that they need to stop gambling entirely for a defined or indefinite period. Choosing to self-exclude is a courageous and positive decision, and tu99 will fully support you throughout the process.
Self-exclusion periods available at tu99 are: 30 days, 60 days, 90 days, 6 months, 1 year, 5 years, or permanent (lifetime) exclusion. You may request any of these periods by emailing [email protected]. For permanent exclusion requests, our support team will confirm the irreversible nature of the request before processing.
During your self-exclusion, tu99 will not contact you with promotional offers or incentives to return. If your exclusion period ends and you decide to reactivate your account, a mandatory 7-day review period applies before access is restored. This cooling-off period is built in to protect players from impulsive decisions to return to gambling before they are genuinely ready.
8. Protecting Young People
tu99 takes its responsibility to prevent underage gambling extremely seriously. We understand that in many Bangladeshi households, multiple family members share the same mobile device. Parents and guardians should be aware that gaming sites like tu99 are accessible via mobile browser and take appropriate steps to prevent children and teenagers from accessing their accounts.
We strongly recommend the following protective measures for households with children or teenagers: Always log out of your tu99 account when you are not actively using it. Use a strong, unique password for your tu99 account and never share it with other household members. Enable the screen lock and app-level password features on your Android or iOS device. Consider using the built-in parental control or Screen Time features available on most smartphones to restrict access to gambling-related websites.
9. Getting Help — tu99 Support
If you are concerned about your own gambling habits or those of someone you care about, please reach out to tu99's support team. We are available 24 hours a day, 7 days a week, and our team is trained to respond to responsible gaming queries with empathy, discretion, and practical help. You do not need to be in crisis to contact us — even a general question about our tools or a brief conversation about your gaming habits is welcome.
When you contact us about a responsible gaming concern, please include your registered mobile number or email address so we can locate your account quickly and take action without delay. All responsible gaming requests are treated as high priority by our support team.